Salesforce Starts Slack Integrations With Slack First Customer 360 With More On Deck
Like its acquisitions of Tableau and MuleSoft, Slack is becoming a tool that’s a standalone application as well as one woven throughout the Salesforce Stack. Specifically, Salesforce is launching Slack-First Customer 360, which aims to allow enterprises to collaborate and streamline workflows with one view of the customer. Salesforce is also using Slack to automate routine business processes. The deal was officially announced on December 1, ending speculation the CRM giant was looking to expand its footprint more into collaboration and workflows....